Careers | JetSuite

Aircraft Maintenance Technician

JetSuite is currently seeking an Aircraft Maintenance Technician (AMT) for its Van Nuys, California location. We have an immediate need for someone with exceptional business judgment and discretion as well as the initiative and competence to make a significant contribution to the organization.

Job Purpose:

Under the direction of the Director of Maintenance, will provide technical assistance and labor for any and all problems associated with aircraft repairs or servicing at stations not normally staffed by JetSuite maintenance personnel. Coordinate with the maintenance department and Flight Operations to ensure a safe and efficient repair and return to service of aircraft. Exercise good judgment in working with people in a team environment as well as in aircraft maintenance and safety.

Job Qualifications:

Required:

· High School Diploma or equivalent

· Must live in the Southern California area

· Must have a valid FAA Airframe and Powerplant license

· Valid driver’s license with an acceptable driving record

· Ability to travel to out-stations and stay for an undetermined amount of time to provide technical assistance and labor

· Excellent communication skills, both verbal and written, and must be fluent in English

· Have your own hand tools.

· United States citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

· Basic mathematical competency

Preferred:

· Minimum two-year’s FAR 135 air carrier aircraft maintenance experience

· EMBRAER Phenom 100 experience

· PC literate with strong skills in Microsoft Office Suite.

· Valid passport with no travel restrictions

Required Physical Demands:

· Ability to lift, carry and move medium to heavy weights of 50 pounds or more.

· Good hand-eye coordination, arm, hand and finger dexterity.

· There are prolonged periods during which individuals will be standing and working outdoors.

· Must be able to climb, bend, kneel, crawl and stoop frequently in confined spaces.

Job Knowledge, Skills, & Abilities:

Have a background in turbine aircraft maintenance.
Experience should consist of:
Formal and informal aircraft systems training
Maintenance of aircraft and engine systems
Troubleshooting
Dispatch requirements
Use of specialized tools
Ground support equipment
Technical reports and forms
Online Aircraft Maintenance Manuals, and Parts Catalogs
Aircraft logbook procedures and computer based aircraft maintenance tracking systems
Demonstrated strong organizational and time management skills.
Can work independently while still keeping a team perspective.
Detail orientated with ability to multi-task on a regular basis.
Must be a self-starter and be able to show a demonstrated ability to trouble shoot aircraft problems with little guidance.
Ability to work with fellow coworkers with a variety of personalities
Must be flexible with respect to work schedule and willing to assist and support others within the company when needed.

Job Specifics:

· This position will travel as required to various airports - estimated travel is approximately 25% of the work week. This position will support the Van Nuys location when not travelling.

· Work under the direction of the Director of Maintenance.

· Provide updates to Maintenance Department and Flight Operations as to status of work being performed on aircraft at their location.

· Maintain and organize all Maintenance equipment.

· Perform and maintain all required maintenance documents.

· Attend training events both on and off the assigned work site and the Santa Ana Corporate site to continue to develop professional skills.

· Hours are varying shifts and weekends as needed.

· Other duties as assigned

Work Environment:

· Work is performed in an open work environment (hangar) or outdoors at the airport terminal.

· Travel more than 25% will be required

Job Description Disclaimer:

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Jet Suite is an equal opportunity employer and does not discriminate in hiring on the basis of race, religion, color, disabled or veteran status, national origin, gender, age, citizenship status or other protected class status covered by federal, state or local law.

All applicants must submit to a pre-employment drug screen and background check.

Mission Coordinator/ Flight Follower

JetSuite is looking for the best in Flight Operations. We are seeking detail-oriented individuals responsible for planning and scheduling aircraft and crews in the safest and most efficient manner to satisfy customer demand and meet client expectations. Operations personnel should have a solid background in flight scheduling and/or operational experience in the 135 environment. This is a full-time position, located in Irvine, CA. Must be available to work holidays, weekends and evenings.

Key Responsibilities

Schedule fleet to meet customer demand
Optimize flight schedules to maximize efficiency and availability
Provide trip availability information to sales and client services teams
Provide trip feasibility information to client services and sales teams
Research, review, and monitor operational factors which may impact client trips and communicate with client services and sales teams
Manage trip changes and/or cancellations and coordinate with client services as necessary
Arrange and confirm aircraft services
Research fuel pricing and arrange releases or alternate payment methods as necessary
Assign crewmember duty periods to provide maximum availability, coverage and legal rest
Arrange and confirm international handling and customs approvals
Confirm operational release approval and dispatch flights according to FAA regulations and company policies
Brief crewmembers and communicate changes as necessary
Arrange and confirm crewmember logistics such as transportation, lodging, and meals
Flight follow company aircraft and crews
Record flight data into trip management systems
Coordinate trip recovery solutions during IROP situations
Interface with maintenance team to coordinate aircraft maintenance as necessary
Interface with chief pilot to coordinate pilot training as necessary
Serve as a liaison between Maintenance, Crewmembers, and Client Services
Evaluate weather, NOTAMs, & TFR’s

Ideal Candidate:

4-Year College Degree
Private Pilot License
Knowledge or familiarity with aviation and/or travel industry
Attention to detail and ability to multi-task
Comfortable working in a fast-paced, dynamic environment

Impeccable verbal & written communication skills

Guest Services Executive (must be available early mornings and/or late nights and/or weekends)

JetSuite is looking for the best in luxury-oriented customer service. We are seeking positive, professional, energetic, and detail-oriented individuals to help us ensure complete customer satisfaction while assisting in generating sales. Candidates should possess excellent communication skills and a passion for forging long-lasting relationships. This is a full-time position, based in Irvine, CA.

Guest Services Executives report directly to Guest Services Supervisors. Must be willing to work some mornings, nights, weekends and holidays.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Pre-qualify and properly distribute inbound leads in a timely manner
Ensure all generated leads are accurately entered into company database
Oversee trip booking process from beginning to end: Take inbound trip requests, generate and distribute quote, secure payment and book trip
Process sales transactions
Update and organize sales collateral
Manage new and existing reservations

Effectively coordinate and communicate all itinerary changes

Coordinate and arrange additional services / special requests
Oversee ground transportation bookings for clients
Develop personal relationship with clients; understand their likes and dislikes and react accordingly
Maintain excellent knowledge of overall brand, product pricing, industry lingo, terms and conditions, and availability
Ensure accurate communication across company departments
Manager broker desk during certain shifts, overseeing trip booking process for this specific channel
Follow procedures to post to company’s social media outlets

IDEAL CANDIDATES HAVE:

REQUIRED: 2+ YEARS EXPERIENCE DEALING DIRECTLY WITH CLIENTS IN ONE OF THE FOLLOWING CATEGORIES
- Sales (luxury product preferred but not required)
- Customer Service (luxury product preferred but not required)
- Aviation
Experience with luxury products / clientele preferred but not required
4-Year College Degree
Knowledge or familiarity with aviation or travel
Impeccable verbal & written communication skills
Desire to create a positive and rewarding work culture
Comfortable working in a fast-paced, dynamic environment
Must maintain composure under pressure
Familiarity with Microsoft Office Program Suite, Google Business Solutions, and Salesforce.com

Tactical Executive (sched includes some a.m. / p.m. / weekends)

JetSuite is looking for the best in luxury-oriented customer service. We are seeking positive, professional, energetic, and detail-oriented individuals to help us ensure complete customer satisfaction while assisting with the technical and operational side of the business. Candidates should possess excellent communication skills, a strong sense of urgency and passion for problem solving. This is a full-time position, based in Irvine, CA.

Guest Services Tactical Executives report directly to a Guest Services Tactical Supervisor.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Monitor all flight activities for any flight occurring within a 48-hour period
- Confirm that day-of travel services have been arranged for each flight
- Coordinate any requested changes with client, operations team and sales rep
Oversee all irregular flight operations (for ex: weather delay, maintenance issue)
- Communicate these to clients and necessary internal departments in a professional, timely manner
- Coordinate, implement and oversee effective, alternative solutions from beginning to end.
- Follow-up with sales representatives on all actions taken, and issue detailed case alerts
Maintain excellent knowledge of overall brand, product pricing, industry lingo, terms and conditions, and availability
Ensure accurate communication across company departments
Flight follow all current trips
- Utilize this task to proactively manage flights (for ex: if flight is landing early, contact ground transportation so that driver is there upon client’s arrival)

IDEAL CANDIDATES HAVE:

REQUIRED: 2+ YEARS EXPERIENCE DEALING DIRECTLY WITH CLIENTS IN ONE OF THE FOLLOWING CATEGORIES
- Sales (luxury products preferred but not required)
- Customer Service (luxury products preferred but not required)
- Aviation
Experience with luxury products / clientele preferred but not required
**ABSOLUTELY MUST BE AVAILABLE TO WORK SOME EARLY MORNINGS, NIGHTS, WEEKENDS & HOLIDAYS**
4-Year College Degree
Knowledge or familiarity with aviation or travel
Impeccable verbal & written communication skills
Pro-active attitude
Desire to create a positive and rewarding work culture
Comfortable working in a fast-paced, dynamic environment
Must maintain composure under pressure
Familiarity with Microsoft Office Program Suite, Google Business Solutions, and Salesforce.com

Maintenance Controller

Job Title:		Maintenance Controller

Department:			Maintenance

Reports to:		Director of Maintenance

Basic Function: Coordinate with Operations, Flight Crews, and the Director of Maintenance to maintain the flight schedule and ensure aircraft are maintained in accordance with procedures in the JetSuite General Operation Manual
·
Essential Duties and Responsibilities:
·	Act as primary point of contact for all Mechanical discrepancies that may affect the daily operation of all company aircraft
·	Communicate directly with Operations, Flight Crews, and JS Mx to determine if discrepancies are eligible for deferral utilizing the approved MEL/NEF guidelines
·	Coordinate with JS maintenance, Contract Maintenance, or OEM Service Centers to work aircraft discrepancies and planned maintenance events and ensure the best possible course of action to get the aircraft back into service as soon as possible
·	Coordinate with Director of Maintenance if travel to an aircraft is required by a JS Technician
·	Enter discrepancies into computer tracking program (CAMP)
·	Make recommendations for corrective action of discrepancies based on aircraft service history analysis, applicable MM guidance, and Operator experience
·	Comply with whatever directives are set forth from time to time by the Director of Maintenance
·	Promote teamwork by cooperation with all co-workers
·	Promote safety for self and others

Qualifications:
·	A&P License required
·	Current Passport
·	Must possess good written and verbal communications skills
·	Working knowledge of Federal Aviation Regulations (FAR), company GOM, and MEL
·	Strong computer skills
·	Experience using CAMP maintenance tracking program
·	Flexible work schedule required including shift, weekend, and holidays
Education and/or Experience:
·	5 Year experience on Part 135 jet aircraft preferred
·	Experience managing multiple projects
·	Ability to manage high stress situations
·	Experience working with vendors
·	Proficient in the use of maintenance reference material including Manufacturer's Maintenance Manuals, Structural Repair Manuals, and Illustrated Parts Catalogs both paper and electronic

Work Environment:
·	Indoors and outdoors
·	Able to lift 75 pounds
·	Noisy environment
·	Able to travel to other locations to perform duties

jetsuite.com/employment-form

Chief Inspector

Department:			Maintenance

Reports to:		Director of Maintenance

Basic Function:
	Under the direction of the Director of Maintenance, you will provide technical assistance and labor for any and all inspection of work performed and paperwork associated with aircraft repairs or servicing at all company maintenance locations.. Coordinate with the Maintenance Department, Flight Operations, and outside vendors to ensure the safe and efficient repair and return to service of the aircraft. Exercise good judgment in working with people in a team environment and in aircraft maintenance and safety.
Essential Duties and Responsibilities:
	Perform primary Inspection duties for the Van Nuys maintenance facility and other company facilities if required
	Create due lists for upcoming aircraft maintenance and coordinate with Maintenance Controllers for scheduling of aircraft the Lead Maintenance Technicians for required manpower
	Ensure that all paperwork is complete after maintenance and the aircraft are airworthy and in a safe condition for operation
	Communicate directly with Maintenance Control to determine if discrepancies are eligible for deferral utilizing the approved MEL/NEF guidelines
	Coordinate with maintenance Control, Contract Maintenance, or OEM Service Centers to ensure the paperwork is correct for aircraft RTS
	Enter all maintenance and track discrepancies in the computer tracking program (CAMP)
	Create Work Order packages for upcoming inspections as directed by the Director of Maintenance
	Travel to offsite vendor and other Company MX locations to perform audits
	Make recommendations for corrective action of discrepancies based on aircraft service history analysis, applicable MM guidance, and Operator experience Perform additional duties as assigned by the Director of maintenance
Qualifications:
	High School Diploma or equivalent
	Must have a valid FAA Airframe and Powerplant license with IA preferred
	Valid driver’s license with an acceptable driving record
	Ability to travel to provide technical assistance and labor at other company facilities
	Excellent communication skills, both verbal and written, and must be fluent in English
	Have your own hand tools as required
	Minimum two-year’s FAR 135 air carrier aircraft maintenance/paperwork experience Valid passport with no travel restriction Strong organizational skills Inspection experience
Education and/or Experience:
	5 Year experience on Part 135 jet aircraft preferred
	Experience managing multiple projects
	Ability to manage high stress situations
	Experience working with vendors
	Proficient in the use of maintenance reference material including Manufacturer's Maintenance Manuals, Structural Repair Manuals, and Illustrated Parts Catalogs both paper and electronic

Work Environment:
	Indoors and outdoors
	Able to lift 75 pounds
	Noisy environment
	Able to travel to other locations to perform duties

Administrative Assistant to the CEO

Job Description

Title: Administrative Assistant to the CEO

Reports to: CEO

Summary:

This position will primarily provide administrative support to the CEO and President/CFO on a wide range of responsibilities. This position will provide additional support to the entire senior leadership on an as needed basis while performing administrative duties that are essential to the company.

Essential Duties and Responsibilities:

· Provide administrative support for senior leadership team, prioritizing CEO and President/CFO needs

· Prepare expense reports, process invoices.

· Manage ordering and inventory of office supplies for the Irvine headquarters

· Ensure filing systems are maintained and up to date, including record keeping and reporting.

· Handle incoming and outgoing mail.

· Extensive calendaring including organizing meetings, conference calls and travel arrangements for the CEO and President/CFO as well as top management.

· Manage internal communications on behalf of CEO and President/CFO including Commercial and Project meeting agendas and minutes.

· Answer and screen CEO and President/CFO’s calls.

· Manage internal communications on behalf of CEO and President/CFO

· Prepare correspondence on behalf of the CEO and President/CFO

· Create Power Point presentations and Reports.

· Handle confidential material in sensitive and professional manner.

· Provide support to other JetSuite senior management team members.

· May be assigned other duties as needed.

Qualifications

· Associates Degree required, Bachelor’s Degree preferred.

· Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

· Minimum 3 years related experience preferred.

After-Hours Coordinator

Description

The After-Hours Operations Manager is responsible for managing all customer service and operational activities during after-hours. This is an hourly (non-exempt) position based in Irvine, CA. Candidates must be available to work after-hours, weekends, and holidays as required.

Reports to: Director, Mission Control

Key Responsibilities

· Answer all incoming client and pilot phone calls and emails during after hours

· Provide quotes to clients and manage the booking of new reservations and changes to existing reservations

· Research, review, and monitor operational factors which may impact client trips and communicate issues with clients and/or morning teams as necessary

· Effectively coordinate and communicate all itinerary changes with clients

· Reconfirm all passenger services for the following day

· Schedule, arrange, and release flights associated with new reservations

· Brief crewmembers on new trips and communicate changes to existing trips as necessary

· Reconfirm all crew and aircraft services for the following day

· Flight follow all company aircraft and pilots

· Record flight and pilot duty data into trip management system

· Create an after-hours shift turnover to the morning Guest Services and Mission Coordination teams

· Additional projects as assigned

Desired Qualifications

· 4-Year College Degree or relevant experience

· Private Pilot License preferred

· Dispatch license preferred

· Experience in Part 135 operations preferred

· Previous customer service experience preferred

· Detailed knowledge of all Part 135 pilot flight and duty regulations required

· Ability to read and understand NOTAMs, TFRs and aviation weather products

· Attention to detail and ability to multi-task

· Comfortable working in a fast-paced, dynamic environment

· Impeccable verbal & written communication skills

· Excellent problem solving skills

Duty Manager

Description

Duty Managers are responsible for overseeing all daily activities within JetSuite’s Mission Control Center including all scheduling, mission coordination, flight following, maintenance control, and tactical guest services functions. This is an exempt position based in Irvine, CA. Candidates must be available to work after-hours, weekends, and holidays as required.

Reports to: Director, Mission Control

Key Responsibilities

· Release flights in accordance with all FAA regulations and company policies

· Serve as a liaison between mission control, chief pilot, maintenance, crew members, and guest services teams

· Redirect the activity of all mission control personnel as necessary to minimize schedule disruptions in the event of IROP situations

· Elevate IROP situations of significance to the Executive Level

· Maintain a predictive of the schedule to highlight overloads and develop mitigating strategies

· Maintain an independent view of the schedule and opportunities to enhance performance

· Assist in the training of all mission control personnel

· Oversee the daily activities of mission control personnel including:

o Schedule fleet aircraft and crew members to minimize costs while maximizing schedule availability in order to capture all revenue opportunities

o Identify and monitor all operational factors which may impact client flights and communicate potential issues to guest services as necessary

o Arrange and confirm all aircraft services including fuel

o Arrange and confirm crew logistics services such as transportation, lodging, and meals

o Arrange and confirm all international flight services including customs/immigration arrangements, handling, flight plans, etc.

o Brief crew members on all flight and duty assignments

o Flight follow all company aircraft and pilots

o Record flight data and pilot duty information into flight management system

· Special projects as assigned by the Director, Mission Control

Desired Qualifications

· 4-Year College Degree or relevant experience

· Private Pilot or Dispatch license preferred

· Minimum two years supervisory experience in the Part 135 operations environment desired

· Minimum two years Part 135/121 scheduling and/or dispatch experience

· Detailed knowledge of all Part 135 pilot flight and duty regulations

· Ability to read and understand NOTAMs, TFRs and aviation weather products

· Attention to detail and ability to multi-task in a fast-paced, dynamic environment

· Impeccable verbal & written communication skills

· Problem solving skills