General Questions

Listed below are answers to a few Frequently Asked Questions that will help ensure you have a pleasant experience:

What information does JetSuite require in order to complete my reservation?

  • Departure & Arrival Airport(s)
  • Departure & Arrival Date(s) and Time(s)
  • Passenger Legal Names
  • Individual Passenger Weights (lbs)
  • Passenger Dates of Birth
  • Expected Luggage (# of bags & lbs)
  • Lead Passenger Email Address and Day Of Flight Phone Number

What time do I have to arrive at the airport?
Don’t worry about long check in lines or taking your shoes off. Guests are encouraged to arrive 15 minutes prior to their scheduled departure. Once there, your flight crew will be ready to handle and load any luggage or equipment that you may have.

Always keep in mind the terms of your purchased agreement, as flights must depart within 15 minutes of their scheduled departure time (30 minutes if you are a SuiteKey member). Late arrivals run the risk of incurring additional charges or JetSuite’s inability to perform the flight.

How many aircraft does JetSuite operate?
JetSuite owns and operates 11 Phenom 100s and 8 CJ3s.

Are flights conducted with two pilots?
Yes, your JetSuite flight will always be operated by two captain-qualified pilots.

How much flying experience do JetSuite pilots typically have?
JetSuite’s pilots are among the most experienced and well trained in the charter industry, averaging over 8,000 hours of flight time. The pilot hiring process is rigorous, and mandates that each new hire possess exceptional qualifications, including a minimum of 3,000 hours flying time, a minimum of 1,000 hours turbine time, a minimum of 500 hours of jet PIC time, an Airline Transport Pilot Certificate (the FAA’s most stringent pilot qualification) and a First Class Medical Certificate. To reinforce their skills, JetSuite pilots return annually to CAE Simuflite for demanding training in state-of-the-art, full-motion flight simulators.

Does JetSuite have a safety rating?
JetSuite has been awarded the ARG/US Platinum safety rating, the highest safety rating achievable in civil aviation. The ARG/US audit verifies an air carrier is managed, organized, and run in a manner most conducive to safe operations. JetSuite is also an IS-BAO certified operator.

What is the maximum number of fractional owners on a given airplane?
Zero. JetSuite is not a fractional business and avoids all the pitfalls of fractional ownership including monthly management fees, tax liabilities, legal and accounting requirements, unexpected maintenance expenses, and flying on old airplanes. JetSuite owns all of its aircraft. All fleet time is made available to clients via JetSuite’s Guest Service Executives and scheduling software.

Am I a part owner of a jet when I become a SuiteKey Member?
No. Shared ownership of an aircraft creates many complexities, competing interests, operational, insurance, and tax liabilities. All aircraft in JetSuite’s fleet are owned by JetSuite or leased from an individual owner. JetSuite holds 100% authority over the use of any jet in its fleet- no owner approvals are necessary. If you are interested in taking advantage of JetSuite’s whole airplane owner program, please call a JetSuite sales representative at (866) 779-7770.

Does flying under Part 135 restrict my ability to fly?
Occasionally, but with good reason. You may notice from time to time that privately-owned aircraft will operate when we do not. Some jets are operated under Part 91 of the Federal Aviation Regulations. Those operations are appropriate for parties who own their aircraft and understand all the various risks of flight operations to the extent necessary to exert operational control and assume liabilities and increased risk of those flights. JetSuite- ranked ARG/US Platinum – retains full operational control. The Part 135 regulations applicable to JetSuite operations are more stringent and provide a level of safety beyond Part 91, including limiting operations in reduced visibility, subjecting pilots to background and drug tests, and restricting their duty time.

How are airport fees calculated?
Airport fees are determined by a combination of historical data and actual costs. This allows JetSuite to deliver competitive pricing based on individual and specific travel needs. Airport fee inclusions are as follows:

  • Network Positioning Time
  • Airport Fuel Price
  • International and Handling Fees
  • Landing Fees
  • Ground Power Unit (GPU)
  • Parking
  • Other (Hangar, De-Icing)

What additional services does JetSuite provide?
Ground Transportation

JetSuite will gladly arrange chauffeured transportation and rental cars for its guests. Passengers who would like a rental car and have a preferred rental number, such as a Hertz Gold or Avis Wizard, will often have their rentals waiting for them plane‐side, allowing them to skip the paperwork at the counter. Ground service arrangements do not extend to JetSuite “SuiteDeal” customers.

What should I expect from JetSuite after making a reservation?
Once a flight reservation has been confirmed, an email will be sent to each guest which contains a computer generated itinerary in the form of an Adobe PDF file. The PDF itinerary will contain all customer, flight, and private terminal information along with confirmation of any previously requested services. A day before the scheduled departure, customers will receive a phone call from JetSuite Guest Services to review and ensure all trip information is accurate. A confirmation e-mail will also be sent including an aircraft tail assignment and crew names.

Why does JetSuite request passenger weights?
Recording passenger and luggage weight is an FAA requirement, and helps ensure JetSuite flights are operated safely and efficiently.

Since JetSuite does not provide tail numbers, how can I track my flight or arrange ground transportation?
All JetSuite flights are operated using the call sign “Red Stripe” followed by a 3-digit identifier (ex. Red Stripe 456 - RSP456). This method is identical to commercial flights such as Southwest Airlines or JetBlue (SWA196 or JBU270). This flight number is the only way to track the progress of a flight, using websites such as, and can also be given to ground transportation and catering providers. Due to JetSuite’s fully interchangeable fleet, aircraft tail numbers often change, while the flight numbers do not.

What amenities can I find on board a JetSuite aircraft?
Once on board, guests can find two pairs of Bose® QC‐15 noise cancelling headsets to use during their travel on the Phenom 100. These are perfect when listening to the aircraft equipped XM Satellite™ Radio. Standard 110 volt electrical outlets allow the charging of personal devices and computers when on the go. Tray tables extend from wood finished credenzas, providing ample workspace for laptops or the daily newspaper.
Beverages & Snacks
All JetSuite aircraft are stocked with an assortment of beverages which include Coke®, Diet Coke®, Sprite®, bottled water, tonic water, soda water, coffee and tea. A generous selection of spirits, beer, and wine are also provided. Snack baskets include trail mix, cookies, M&M’S (peanut free), cereal bars and granola bars.
Additional Catering
Should additional catering be required, guests can contact the private terminal at the departure location directly to arrange. Please be sure to inform JetSuite Guest Services if catering has been arranged, so that the flight crew can ensure it is brought on board prior to departure.

Do the aircraft have a bathroom?
Yes. The Phenom 100 and JetSuite Edition CJ3 both have a curtain enclosed lavatory with a flushing toilet, located in the aft of the aircraft. We do encourage you to utilize the facilities at the FBO prior to flight for additional privacy and convenience.

What exactly is an “FBO”? The term “FBO” is an acronym for “Fixed‐Base Operator” which is a less than fancy way of saying “private terminal”. These locations provide passenger and aircraft services similar to those found in any commercial terminal. FBOs are generally located away from the main commercial airline terminals and offer a much less congested and hassle-free way to begin and end your flight.

How many passengers can fit on the aircraft?
The Phenom 100s have four identical club seats. The JetSuite Edition CJ3s offer seating for six with two aft-facing and four forward-facing seats (plus an additional 7th sideways-facing seat). Please tell us if your passenger count changes, so we can plan your flight accordingly.

Are pets welcome on JetSuite flights?
Absolutely. Pets are welcome (excluding SuiteDeals) and they can enjoy the main cabin with you! Pet passengers must be restrained in accordance with FAA regulations for taxi, takeoff, and landing. If your pet is small or an anxious flier, it is advisable to keep the pet in a pet carrier for the duration of the flight.

How much luggage can I bring on my flight?
Baggage capacity varies greatly between the Phenom 100 and the CJ3. Both aircraft types have certain limits to the weight of baggage. It is always best to provide JetSuite with your anticipated luggage weight and volume as far in advance as possible to determine if all items can be transported on the aircraft or if other arrangements will be needed.

Can the weight of my luggage impact the flight?
Yes. Weight can have a dramatic effect on aircraft performance. If the combined weight of passengers and luggage is particularly heavy for a certain flight, the pilots may determine that off-loading fuel may be required to keep the aircraft under maximum takeoff weight. This could also lead to additional refueling stops. In addition, weight has a direct impact on the aircrafts takeoff and landing distance.

Do high altitude/mountain airports cause performance problems for aircraft?
There are several factors that affect the runway performance of an aircraft. Among these factors are airport elevation, temperature, weight of the aircraft, winds and runway condition. As the air increases in temperature, its density decreases. This is particularly problematic for aircraft departing from high elevation airports because the air is already less dense at higher elevations.

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