- What information does JetSuite collect from you, where do we collect information from you and how do we use it?
- With whom do we share your information?
- How can you update, correct or delete your personally identifiable information?
- What are your choices regarding collection, use and distribution of your information?
- What security precautions are in place to protect against the loss, misuse or alteration of your information?
- How are “cookies” used?
- How can you contact JetSuite about privacy questions or concerns?
WHAT PERSONAL INFORMATION DO WE GATHER?
When you visit this Website, you may provide JetSuite with two types of information: personal information you knowingly and voluntarily choose to disclose, and information that we automatically collect as you browse this Website.
Information You Voluntarily Submit. We collect and store any information you enter on this Website, or provide to JetSuite in other contacts we have with you. Information is collected from visitors to this Website, including in the areas described below, as applicable. You may change any of your personally identifiable information in your account online at any time. You may request to have the information on your account deleted or removed, although you cannot delete information associated with past purchases.
Website Registration - We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on this Website, to report non-personally identifiable information to our advertisers, and to monitor the level of activity on this Website. We collect information from visitors to this Website regarding the URLs they visited, their IP addresses, domain types, the browser type used to come to this Website, the country, state and telephone area code where their servers are located, the pages of this Website that visitors viewed during their visit, the duration of their visit, and any search terms entered on this Website.
Employment Applications – The Careers section of this Website may allow you to submit information related to job opportunities with JetSuite. Please note that your submission of such information may be further governed by specific provisions that appear on any applicable employment opportunities sections of this Website.
Online Surveys - In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although non-personally identifiable information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes - When you enter a contest or other promotion, we may ask you for contact information such as your name, birthday, phone number, mailing address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners’ list publicly available pursuant to certain states’ laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to submit an eligibility affidavit, for JetSuite to ensure that you are eligible to receive the prize according to the contest rules.
Contact Information - If you contact JetSuite’s customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with this Website, we may collect such information in a file specific to you. If you contact JetSuite through our feedback area or by calling one of our customer service representatives, we may ask for your name, phone number and e-mail address in order to send you a reply. If other users or third parties send JetSuite correspondence about your activities on this Website, we may keep the information in a file specific to you. In the event we use a third party to help us provide customer service, we will provide them with your contact information.
Advertising - We may display advertisements on this Website in the form of targeted banners and promotions. JetSuite takes the advertisement and includes it in an JetSuite e-mail to prior customers meeting certain criteria. We may also display ads linked to certain search terms that you have entered, or to certain pages that you are viewing. In this process, advertisers never have access to individual account information; only JetSuite has access to individual’s accounts. Additionally, JetSuite may share aggregated data with advertisers.
Newsletters - We offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, send an e-mail to us at opt-out@JetSuite.com or follow the opt-out procedures set forth in such newsletters or e-mails.
Information Collected and Stored Automatically. When you browse this Website, you and your Web browser may also transmit information that we automatically collect. We do log your IP address (the Internet address of your computer), the Web pages you visit and the time of your visit, and other click-stream data. This information may be combined with other personal information you have provided. The only other type of information automatically provided to JetSuite is the type of computer, operating system and browser you are using. This information is provided by your browser, which we use to improve the performance of this Website and make it more compatible with the technology used by the visitors of this Website. We may also place small data files, called “cookies,” in the browser file of your computer’s hard drive. These cookies automatically identify your browser to our server whenever you interact with this Website. We use the cookies to record Website statistics. Most browsers automatically accept the cookies, but you usually can change your browser setting to prevent the acceptance of cookies. Certain Web pages will not function properly if you choose not to accept cookies.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use your personal information to communicate with you if and when necessary in connection with your use of this Website, to respond to your questions, or to send you material and information you request. We may also use your personal information to:
Personalize your Website experience and to allow JetSuite to deliver the type of content and product information in which you are most interested;
Consider your suggestions;
Possibly respond directly to you for clarification of questions raised;
Process your request for materials or information;
Try to answer any questions you may have;
Register you for an event, contest or sweepstakes, if you request it;
Provide you with e-mail messages and other information regarding upcoming events, new services and general information about our products and services and those of our select business partners. You may elect not to receive these communications, either when you initially register at this Website, or at any time thereafter. See the section of this Privacy Statement below titled “CHOICE/OPT OUT”.
We may also use collected information in order to help diagnose problems with this Website. We may use all information we collect to analyze statistical use patterns and demographic data (basically, where our visitors come from and what demographic characteristics they have) and to improve this Website to better serve our customers. We use your IP address to help diagnose problems with our servers, and to administer this Website. Your IP address is used to help identify you and to gather broad demographic information. We may also prepare and keep statistical records and other data about you and other users of this Website, but we do that in a way that does not identify you or any other user personally. We may hire third parties to help JetSuite collect and analyze such data, and we may share such statistical data with third parties. Again, such statistical data will not specifically identify you or any other user. We use this information to help us make this Website more useful to visitors -- to learn about the number of visitors to this Website, what part of this Website they are interested in, how long they use this Website, and the types of technology our visitors use.
DISCLOSING YOUR PERSONAL INFORMATION TO OTHERS
We will need to disclose your personally identifiable information to third parties to provide customer service and deliver promotional e-mails to you from JetSuite. In connection with these transactions, we collect data necessary to complete the transaction that is furnished by you. This information may be furnished to a third party in order to facilitate the transaction.
We may disclose your information to our affiliates or service providers who assist JetSuite in operating this Website or conducting our business. We may also share such information among our subsidiaries and affiliates as necessary to provide you with the information and services you request or in which you may otherwise be interested.
We may disclose information about you if and when we believe it is necessary to comply with any law, rule, court order, or subpoena, or to enforce our legal rights or the rules of this Website, or to protect our business, property and operations, or in connection with a sale, acquisition, merger or other business combination of our business with a third party. We may also disclose non-personally identifiable visitor information to other parties for marketing, advertising or other uses.
Except in the limited circumstances stated in this section, we do not sell, rent, license, trade or otherwise disclose the personal information of visitors to this Website to unaffiliated third parties.
LINKS TO OTHER SITES
Because we are committed to your privacy, we have put in place physical, electronic, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information we collect online. When you access your personal information on this Website, we offer the use of a secure server. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to JetSuite or from us, and you do so at your own risk.
This Website provides users the opportunity to opt-out of receiving communications from JetSuite at the point where we request information about the visitor. You have the option of reviewing or removing your information from our database, and to no longer receive communication from us. If you request your account information be deleted from our database, we may maintain information about individual sales transactions for the purpose of recordkeeping and servicing.
You can send your request via e-mail to opt-out@JetSuite.com, or by mail to the following postal address:
18952 MacArthur Blvd, Suite 200
Irvine, CA 92612
Attn: Sara DeLowe
Please note that due to e-mail production schedules, you may receive an e-mail message from JetSuite after you have provided your opt-out notice.